GoodMonks Solutions collects only the information needed to run projects smoothly, communicate with clients, and improve this website and services.
Who we are
GoodMonks Solutions (“GoodMonks”, “we”, “our” or “us”) is a web design and development agency providing WordPress development, website design, performance optimization, and related digital services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or interact with our services.
Information we collect
GoodMonks may collect the following categories of information when you use this website or work with us:
- Contact details: Name, email address, phone number, company name, job title, and similar details submitted through forms or direct communication.
- Project and business information: Website URLs, design and technical requirements, content you provide, and any other information shared so we can deliver our services.
- Usage and technical data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs, collected via cookies and analytics tools.
- Communication data: Records of emails, support messages, feedback, and other communications with our team.
You should not share any sensitive personal information (such as financial account numbers, health information, or government ID) through standard contact forms unless explicitly requested for a lawful and clearly explained purpose.
How we use your information
We use the information collected for the following purposes, in each case only where permitted by applicable law:
- To provide and manage services:
- Responding to enquiries and project requests.
- Scoping, planning, and executing web design and development work.
- Delivering, maintaining, and improving websites, plugins, and digital assets created for you.
- To communicate with you:
- Sending project updates, technical notices, support messages, and administrative information.
- Responding to support tickets, feedback, and queries.
- To improve our website and services:
- Monitoring website performance, security, and usage patterns.
- Analysing anonymized and aggregated data to understand traffic and improve user experience.
- For legal, security, and compliance:
- Preventing fraud, abuse, or security incidents.
- Complying with legal obligations, requests from authorities, and enforcing our agreements.
We do not sell your personal information to third parties.
Cookies and analytics
This website may use cookies and similar technologies to operate correctly and to understand how visitors use our pages.
- What cookies do:
- Remember basic preferences (such as language or form inputs in a session).
- Collect anonymized usage and performance data via analytics tools (for example, page views, time on page, and basic device/browser data).
- Third–party tools:
- We may use third–party analytics or performance tools (such as Google Analytics or similar services) that set their own cookies and process usage data to help us analyse traffic and improve the site.
You can usually control cookies through your browser settings, including blocking or deleting them, but some features of the website may not work properly if certain cookies are disabled.
Sharing of information
We may share your information only in the limited situations below:
- Service providers and partners:
- Trusted third–party vendors who help us operate our business, such as hosting providers, email service providers, analytics providers, and other technical partners.
- These parties are given access only to the information reasonably necessary to perform their functions and are expected to protect it.
- Legal and compliance obligations:
- When required to do so by law, regulation, legal process, or governmental request.
- To enforce our contracts, protect our rights, or investigate potential violations, fraud, or security issues.
- Business transfers:
- In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, where permitted by law.
We do not share client project materials (such as designs, code, credentials, or business information) with unrelated third parties, except where required to deliver the agreed services (for example, hosting and deployment providers) or as required by law.
Data retention and security
- Retention:
- We keep personal information for as long as needed to provide services, manage our relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements.
- Project records and communication history may be kept for a reasonable period for reference, support, audit, and legal purposes.
- Security:
- We follow reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.
- No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work to maintain appropriate safeguards.
Your rights and choices
Depending on your location and applicable law, you may have rights such as:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and contractual limits.
- Restriction or objection: Object to or restrict certain types of processing where permitted by law.
- Consent withdrawal: If processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, contact us using the details in the “Contact us” section below.
You can also manage cookies and tracking preferences through your browser or device settings as described in the “Cookies and analytics” section.
Third–party websites
Our website may contain links to third–party websites, tools, or services that are not operated or controlled by GoodMonks. This Privacy Policy does not apply to those external sites, and we are not responsible for their content, policies, or practices, so you should review their privacy policies separately.
Children’s privacy
This website and our services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, contact us so that we can take appropriate steps to delete that information where required.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top of the page indicates when this Privacy Policy was last revised, and the updated version becomes effective when posted on this page.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, or if you want to exercise your privacy rights, you can contact us at:
- Email: hello [at] goodmonks.com
- Website: https://goodmonks.com/
Please include enough detail in your request or question so that we can respond efficiently.